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This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by CustomerMinds. If you have any requests concerning your personal information or any queries concerning these practices, please contact Eoin Ryan at eryan@customerminds.com. Please note that all data thus captured will be used and held under the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website to provide information about our products and services and also to deal with enquiries and requests. We use online forms, email hyperlinks, contact us web pages and landing pages. We collect your details when you email us with an enquiry.In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Conducting market research

Data Capture Information

We will send you information according to the preferences you submitted via our order form/data capture form/online form If you would like to change these preferences at any point, please email us at info@customerminds.com, or call us on +353 (0)1 513 2620. Alternatively, you can also write to us at Eoin Ryan, CustomerMinds, 27 Lower Mount Street, Dublin 2, Ireland.

Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed our data capture form or our online form.

  • Re-targeting: Our website uses re-targeting technologies, which we will only use after you have provided your consent. This enables us to show our visitors, who were already interested in CustomerMinds, advertisements from us on partner websites. Re-targeting technologies analyse the information we collect about your interactions with our website, including your cookies (see below), and display advertisements based on your past web-surfing behaviour. We will process your data for re-targeting purposes with your explicit consent.
  • Ads: We also work with non CustomerMinds companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect personal information about your visits to our website and your interaction with our communications, including advertising. They will only collect this information to the extent you have consented to the placement of cookies for marketing purposes.

If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact Eoin Ryan at eryan@customerminds.com . You can also write to Eoin Ryan, CustomerMinds, 27 Lower Mount Street, Dublin 2, Ireland.

Disclosures

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information, we hold about you; please write to us at Eoin Ryan, CustomerMinds, 27 Lower Mount Street, Dublin 2, Ireland.

Please note that we reserve the right to charge a fee of up to £10 for any such request.

Internet-based transfers

Given that the Internet is a global environment using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.

For us to effectively measure and report on website activity, CustomerMinds uses Google Analytics, Adwords & Optimizer. More info on Google cookies can be found at:

https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Our cookies are safe, do not harm your computer and do not store personal information. We respect your privacy and merely use cookies to report on our marketing activity and provide you with better and more relevant service.

Most browsers will allow you to turn off cookies.  If you want to know how to do this, please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org.  Please note however that turning off cookies will restrict your use of our website.

By continuing to use this site, you agree to the use of cookies as detailed above.

 Amendments

Please note that this privacy policy is subject to change from time to time.  It was last updated in May 2018.

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